We're here to help

Questions about your Down Payment Fund? Reach us any time.

Email: support@cointokey.com We reply within: 1-2 Business Days

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Common questions

• How does my fund work? You sign up, connect your own bank through Stripe, and get a personal QR code. Guests scan it and give. The money goes directly to your Stripe account and then to your bank.

• Where does the money go? Do you hold it? No. We never hold your money. Gifts go straight to your own Stripe account.

• Are there fees? We do not charge a fee to join. Stripe deducts its normal processing fee from each gift.

• I lost my QR code or dashboard link. Email us at support@cointokey.com with the name and email you signed up with, and we will resend it.

• I need to change my event date or details. Email us and we will update it.

• A gift is missing, or I have a payment problem. Log in to your Stripe account to see gifts, payouts, and refunds. For payout or account questions, Stripe support can help at https://support.stripe.com. 

• How do I close my fund or delete my information? Email us and we will remove your information from our records. You can close your Stripe account in your Stripe dashboard.

• What happens after my event? The day after your event date we email you a link to Find An Agent, and you'll see a pop-up on your dashboard.

• How does my Housewarming Home Registry work? You add items from Crate & Barrel to your registry. Guests click through and buy directly on Crate & Barrel's site. We don't process the purchase or know what was bought.

• An item on my registry is wrong, sold out, or the link is broken. Email us at support@cointokey.com with the item, and we'll update it.

• How does Find An Agent work? When will I hear from someone? Submit the form and we'll pass your information to an agent in our network that works in your area, who will reach out to you. We don't have an automated matching system, so response times can vary; if you haven't heard back within 3 Business Days, email us at support@cointokey.com.

• What is the $1,000 credit, and how do I get it? If you close on a home using an agent referred to you through our Find An Agent program, we intend to apply a $1,000 credit toward your closing costs at closing, through your escrow or title company. It isn't paid to you directly or through this website. Ask your referred agent about it as your closing approaches, and see our Terms of Service for the full details.

• I'm a real estate agent. How do I join, or submit a referral? Email us at support@cointokey.com if you have questions about joining our agent network, or about agent referral fees. If a client is referred to you, an Agent Referral Form will be sent to you from Breanna Miller DRE#02346994 for you to sign prior to the release of client information.